Terms and Conditions
A helpful guide to theTs & Cs
Booking and Payment
We ask for payment in full at the time of booking for all Spa Experiences to confirm your day and price. This is transferable up to 14 days before your booked spa date
It is ESSENTIAL to prebook all treatments to avoid disappointment. All Treatments included in the spa packages are subject to availability. Itinerary timings may be subject to change without notice
Treatment and Spa Prices
Are shown per person and inclusive of VAT. All prices may be subject to change without notice.
We ask for you to arrive 5-10 minutes before your allocated treatment time to ensure a relaxing experience. Treatments have a 48-hour cancellation policy.
We ask that you always allow enough time for your experience.
Please arrive at least 30 minutes before your treatment time, so we can get you registered and settled in for your relaxing spa experience.
Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, Late appointments may not be honoured and no discounts will be given. Treatments that start late will still finish at the appointed time, so other guests are not inconvenienced.
We ask for spa guests to only wear their robes and towels within the spa areas. Robes and swimwear are not permitted outside of the spa; please dress to visit our Coffee House, for you own comfort and the comfort of other guests
To maintain a relaxing environment for your spa, the minimum age for treatments and use of the leisure facilities is 16 years old. We regrettably cannot accommodate babies and children in the treatment rooms and spa facilities.
Pregnancy and Medical Conditions
Please mention on booking pregnancy and severe medical conditions, It is extremely important that our therapists know of this prior to your treatment.
Guests with serious medical conditions or who are pregnant will put themselves at risk by entering the sauna, steam room or hot tubs. Please ask for more details if required.
Massage cannot be performed on First Trimester Pregnancies.
We ask for mobile phones to be switched off during your spa experience, where possible. If you need your phone to be accessible, then we ask for it to be placed on Silent and calls to be made/taken away from our relaxation and treatment areas.
The Garden Coffee House is able to cater for most dietary requirements. If you have special requests, then please let us know on booking. Please note that we are a small business and our kitchen is not nut free, dairy free or gluten free.