A Message from Us
COVID-19 Update
WE ARE OPEN!!!
Thank you all for your support and encouraging messages throughout our period of closure.
We are thrilled to have now opened the Garden Coffee House & Bistro, The Spa & Bodywise as well as our B&B, and we look forward to re-opening the steam room and sauna as soon as the regulations are lifted!
We have made a few changes to keep everyone safe while maximising your opportunity for enjoying some ‘new normality’.
All of our staff have undergone extensive training on Covid-19, our risk assessment, and our extensive risk mitigating procedures. Please support them by upholding the government regulations and the measures that we have put in place to protect each and every one of us.
Garden Coffee House Guests
What you can expect when you visit:
Lots of hand sanitisers to use as you arrive and regularly during your visit
A contactless system wherever possible
All of our staff are wearing face coverings and/or visors for your safety
We will be seen frequently cleaning, sanitising and disinfecting
Our indoor and outdoor tables are all spaced at least 2m apart
You will be asked to remain at your table unless visiting our bathroom facilities
Ventilation and fresh air will be maximised for your safety
Disposable items are used wherever needed, but cleanable, reusable items are used when possible
You will be kindly asked to wear a face covering while moving around, but not while seated
We will also be encouraging everyone who visits us to uphold social distancing:
As per the government's 'Rule of 6', we are pleased to welcome all social groups of up to six people from any number of households indoors and outdoors.
Social distancing of 2m is required where possible, or more than 1m with protection.
Spa and B&B Guests
In addition to the above:
** Face coverings are mandatory whilst moving around the hotel and spa and while having a spa treatment**
Limited use of the changing rooms to pool users only, and we encourage swift use where possible!
We have implemented a booking system for use of the gym and pool
We have staggered arrival times for all spa and Bodywise guests
All gym equipment and spa treatment rooms are thoroughly disinfected after each use
We circulate fresh air throughout the facilities with our ventilation systems and also with open doors and windows
We ask you to bring your own reading materials into the spa and to wear a mask during spa treatments
Spa therapists will wear a visor and a mask during treatments and at times may also wear gloves and an apron
2m social distancing applies throughout the facilities
Hairdryers and vanity area accessories have been removed for your safety
These lists provide a summary of the various measures that we are implementing.
There is plenty more going on to ensure that your visit is safe!
Bodywise Health and Wellness Members
Changes to Bodywise
All staff will be wearing face coverings at all times
Members are required to wear masks while moving around the facilities
Members must sanitise hands on arrival and again at intervals during their visit
Staff will be cleaning and disinfecting the facilities throughout the day as part of an enhanced cleaning regime
2m social distancing will apply throughout the facilities
All processes will be made as contactless as possible
Some machines, lockers, showers, and equipment will be out of use and undergoing deep cleaning during your visit to maintain safety procedures and social distancing
All members must fully clean/disinfect machines/equipment before and after use
Music in the gym suite will be quieter to avoid shouting or loud talking
We have enhanced our ventilation systems throughout the gym, changing rooms and pool room
Drinking water will no longer be available in the facilities; please bring your own water or purchase a bottle from us
Classes will start running with regulations on Monday 21st September, Booking is essential
Hairdryers and vanity area accessories have been removed for your safety
We will be operating controlled capacity levels throughout Bodywise (as per government guidelines) and ask that all members uphold these at all times
All members will be required to arrive and leave on time, as per government regulations
We have also implemented a new online booking system for the gym and the pool:
All sessions must be pre-booked to maintain required capacity levels at all times
Bookings must be made online where possible, and by email when not
Booking slots are for one hour; the gym and pool are booked separately
Cancellations can be made up to four hours before arrival time
Arrival times are staggered by at least 15 minutes to avoid overcrowding
Bookings can be made up to 7 days in advance
We very much look forward to seeing you at The Cleve soon!
We would like to send a heartfelt thank you to all of our wonderful guests and visitors for your loyalty
and support of our small family business during this time.
The Clarke Family
The Cleve Hotel & Spa 🦊 The Garden Coffee House 🌿
Bodywise Health & Wellness
(Updated 12 September 2020)
Frequently Asked Questions
Spa Days & Spa Breaks
All spa reservations will have all been booked on our non-refundable, non transferrable rates,
Where applicable, we will be offering the chance of placing bookings onto a voucher (expiry 31st December 2021)
or to change the booking to a later date.
Gift Vouchers.
All Gift Vouchers with expiry dates from the 20th March 2020
have automatically had their expiry dates extended until the 31st December 2021!
The monetary value of the voucher can be used anywhere within The Cleve & Bodywise.
It does not require being used for the original purchase.
In the meantime, we understand there will be many questions so please do email us or complete the below contact form and we will get back to you as soon as possible.
CONTACT US
The Cleve Hotel
Wellington
Somerset
TA21 8SN
Tel: 01823 662033
