A Message from Us
COVID-19 Update
12th April 2021
Thank you all for your support and encouraging messages throughout this surreal year.
As of 12th April, Bodywise Health & Wellness Spa reopened to members, and our self-catering houses opened for bookings with guests from the same household. We open to the public for spa days and breaks, alongside our B&B and the Garden Coffee House from 17th May.
We look forward to welcoming all guests from 17th May!
In the meantime, take care.
Many thanks and see you soon!
Bookings for B&B and Spa
All bookings that were paid for and due to arrive during this third lockdown period have been automatically placed onto a voucher (expiry 31 December 2021). Bookings where no payment has been taken will be automatically cancelled. You are welcome to contact us and rebook your stay with us!
Vouchers
All vouchers bought and not used since March 2020 have automatically been extended to 31 December 2021.
For further information and enquiries, please contact us by email: reception@clevehotel.com
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COVID SECUIRTY - April 2021
Guest information
All staff will be wearing face coverings at all times
All staff undergo Covid Lateral Flow tests twice weekly
Guests are required to wear masks while moving around the building
Guests must sanitise hands on arrival and again at intervals during their visit
Staff will be cleaning and disinfecting the facilities throughout the day as part of an enhanced cleaning regime
2m social distancing will apply at all times
All processes will be made as contactless as possible
We have enhanced our ventilation systems throughout the building
Windows and doors will be open to encourage fresh air in indoor spaces
Hairdryers and vanity area accessories have been removed from public areas for your safety (this does not apply to B&B and private self-catering houses)
We are operating controlled capacity levels throughout Bodywise Health & Wellness Spa (as per government guidelines) and ask that all guests uphold these at all times
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All of our staff have undergone extensive training on Covid-19, our risk assessment, and our extensive risk mitigating procedures. Please support them by upholding all current government regulations and the measures that we have put in place to protect each other.
We would like to send a very heartfelt thank you to all of our wonderful guests and visitors for your incredible loyalty
and support of our small family business during this challenging time.
We very much look forward to seeing you at The Cleve soon!
The Clarke Family
The Cleve & Spa 🦊 The Garden Coffee House 🌿
Bodywise Health & Wellness
Frequently Asked Questions
Spa Days & Spa Breaks
All spa reservations will have all been booked on our non-refundable, non transferrable rates,
Where applicable, we will be offering the chance of placing bookings onto a voucher (expiry 31st December 2021)
or to change the booking to a later date.
Gift Vouchers.
All Gift Vouchers with expiry dates from the 20th March 2020
have automatically had their expiry dates extended until the 31st December 2021!
The monetary value of the voucher can be used anywhere within The Cleve & Bodywise.
It does not require being used for the original purchase.
In the meantime, we understand there will be many questions so please do email us or complete the below contact form and we will get back to you as soon as possible.
CONTACT US
The Cleve Hotel
Wellington
Somerset
TA21 8SN
Tel: 01823 662033