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CHECKING IN

The Spa & Merchant Rooms

Thank you for making a reservation with us.

We are asking all spa & overnight guests to read our Covid policy update below and to complete the neccesary check in forms.

If you are staying with us overnight and accessing enjoying a treatment with us we will be requiring both forms to be completed

COVID 19 - The New Normal

We have made a few changes to keep everyone safe while maximising your opportunity for enjoying some ‘new normality’.

All of our staff have undergone extensive training on Covid-19, our risk assessment, and our extensive risk mitigating procedures. Please support them by upholding the government regulations and the measures that we have put in place to protect each and every one of us. 

Garden Coffee House Guests

What you can expect when you visit:

Lots of hand sanitisers to use as you arrive and regularly during your visit

A contactless system wherever possible

All of our staff are wearing masks for your safety

We will be seen frequently cleaning, sanitising and disinfecting

Our indoor and outdoor tables are all spaced at least 2m apart 

You will be asked to remain at your table unless visiting our bathroom facilities 

Ventilation and fresh air will be maximised for your safety 

Disposable items are used wherever needed, but cleanable, reusable items are used when possible

We will also be encouraging everyone who visits us to uphold social distancing: 

Social groups of up to two bubbles or households indoors, and up to six people from different households outdoors

Social distancing of 2m where possible or more than 1m with protection

Spa and B&B Guests 

In addition to the above, we will also:

Limit use of the changing rooms to pool users only and encourage swift use

Implement a booking system for use of the gym and pool 

Stagger arrival times for all spa and Bodywise guests 

Thoroughly clean and disinfect our gym equipment and spa treatment rooms after each use

Circulate fresh air throughout the facilities with our ventilation systems and also with open doors and windows 

Ask you to bring your own reading materials into the spa and to wear a mask during spa treatments

Spa therapists will wear a visor during treatments and at times may also wear gloves and an apron

Spa & Leisure Facilities 

 

All sessions must be pre-booked to maintain required capacity levels at all times

Booking slots are for one hour; the gym and pool will be booked separately  

Arrival times will be staggered by 15 minutes to avoid overcrowding

All staff will be wearing face masks at all times

Guests are asked to wear masks while moving around the facilities

All Guests must sanitise hands on arrival and again at intervals during their visit

Staff will be cleaning and disinfecting the facilities throughout the day as part of an enhanced cleaning regime

2m social distancing will apply throughout the facilities

All processes will be made as contactless as possible 

Some machines, lockers, showers, and equipment will be out of use and undergoing deep cleaning during your visit to maintain safety procedures and social distancing  

All guests must fully clean/disinfect machines/equipment before and after use

Music in the gym suite will be quieter to avoid shouting or loud talking

We have enhanced our ventilation systems throughout the gym, changing rooms and pool room

Drinking water will no longer be available in the facilities; please bring your own water or purchase a bottle from us

Hairdryers and vanity area accessories have been removed for your safety

We will be operating controlled capacity levels throughout Bodywise (as per government guidelines) and ask that all guests uphold these at all times

All guests will be required to arrive and leave on time, as per government regulations

We have enhanced our ventilation systems throughout the gym, changing rooms and pool room

These lists provide a summary only of some of the measures that we are implementing.

There is plenty more going on to ensure that your visit is safe! 

We very much look forward to seeing you at The Cleve soon!

 

We would like to send a heartfelt thank you to all of our wonderful guests and visitors for your loyalty and support of our small family business during this time.

The Clarke Family

The Cleve Hotel & Spa 🦊 The Garden Coffee House 🌿

Bodywise Health & Wellness

(Updated 23rd July 2020)

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© 2018 by The Cleve

Mantle Street | Wellington | Somerset | TA21 8SN | United Kingdom           

01823 662033

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